CASE STUDY ANALYSIS
Express Courier Systems, LLC
Express Courier Systems, LLC recently took part in a case study conducted by CXT Software to measure the impact X Dispatch has in making key areas of their business more efficient. The key areas the case study focused on were revenue, operating costs, employee reduction, online orders, customer service and overall work processes. Express Couriers Systems, LLC currently uses X Dispatch, X Internet, X Route and X Mobile in their daily operations.
Since implementing the software in July of 2007, Express Courier Systems has experienced a 7% increase in revenue. Overall operating expenses were also reduced and this was primarily to due an approximate 4% decrease in payroll expenses. This decrease occurred because Express Courier systems required fewer customer service representatives, decreasing the overall number by 2. In addition, the software has increased dispatcher productivity making it unnecessary to hire additional staff to handle the increase in revenue.
X Internet, CXT Software’s online order entry module, which is used by Express Courier Systems assisted them in increasing their online orders by 25%.
Overall customer service and work processes improved significantly since Express Courier Systems implemented the X Dispatch application. The office runs more efficiently with business information now available within seconds.
"On October 29, 2011, an epic snowstorm hit the Northeast. Power was out for over a week in the area and we implemented our emergency plan to provide our clients with uninterrupted service. Almost a million homes and businesses were adversely affected by this devastating storm. We set up a mobile ops center and by working with CXT Software's X Dispach Hosted software, our team was able to service our clients seamlessly. We are very happy with our choice of X Dispatch Hosted, and with CXT's professional staff who are always here for us."
— Jay Barry
President and CEO,
Priority Express, Inc., Hartford, CT
"It was great seeing the CXT team at the ECA show in Atlanta. The feedback from the shippers regarding our use of X Dispatch was that it is best-in-class courier software."
— Eddie Pillow
Director of Sales & Marketing,
Pillow Logistics, Indianapolis, IN
"WPX Delivery Solutions relies on CXT Software’s X Dispatch suite to streamline orders, improve driver efficiency, and prevent lost revenue--all critical to our success in these tough economic times.
With X Dispatch and X Route, we took back control of our business operations. Adding X Internet for online orders and X Mobile for real-time data capture make it possible for us to do even more with less. We are seeing return on investment (ROI) instead of just talking about it. CXT Software has gotten it right.”
— Dennis Bishop
President & CEO, WPX Delivery Solutions
"Dependable Express believes technology is the key to our future. That’s why we began our quest to find the best courier software package on the market earlier this year. X Dispatch is the winner hands down. We were blown away after our fist demo—X Dispatch is nothing short of spectacular!
X Dispatch exceeds the ever increasing requirements of our industry. It’s simple to use and an absolute hit with our customers and employees. Clients love how easy they can navigate the web order system. Since switching to CXT Software, online orders have increased over 500%. CXT Software's technology and business insight makes their software both powerful and relevant. We experienced improved on-time delivery performance within three weeks of implementing X Dispatch, which translated to an increase in our bottom line. We were able to cut overhead, yet provide better service with less stress. CXT Software’s integration with our accounting software alone saves us thousands of dollars every month. The built in reporting features are the icing on the cake. We now have access to a wealth of information allowing us to make more informed decisions.
The responsiveness, professionalism, and knowledge of everyone at CXT Software is unsurpassed. X Dispatch is simply the most powerful courier software on the market. I would recommend CXT Software to any company wanting to take their service and performance to the next level."
— Shelly Miller
Dependable Express
"I have been in the transportation industry for over 25 years and have used two previous software providers. CXT Software is the first to provide us with excellent service, prompt attention and a ‘can do’ approach. X Dispatch was easy to learn and our dispatchers and customer service representatives like it better. We increased our online order entry business because our customers find X Internet very simple to use and enjoy doing their own reports as needed. We could not be happier."
— Barry Greer
Continental Transportation Services
"Having used CXT Software’s products since the inception of LightSpeed, I can attest that it is as powerful today with 150 drivers as it was with 3 drivers when we began. Our goal is to create a culture of technology for our customers and for our drivers, and CXT Software allows us to accomplish that goal. From online order entry to tracking deliveries, more than half of our customers utilize our website instead of our CSRs."
— Robert Wyatt
President/CEO, LightSpeed Express Delivery
Systems